BDL 60-SMART ROOM

**Best D-Lock Return and Refund Policy**

Thank you for choosing Best D-Lock for your security needs. We are committed to providing you with high-quality door locks and digital locks. Please read our Return and Refund Policy carefully before making a purchase.

**1. Returns and Refunds for Door Locks:**

**1.1 Non-Defective Door Locks:**
Once installed, door locks are not returnable or refundable. Please ensure that you carefully select the right product for your needs before installation.

**1.2 Defective Door Locks:**
In the rare event that you receive a defective door lock, we offer a 1-to-1 exchange. To be eligible for a replacement, please follow these steps:

- Contact our Customer Support team at [Customer Support Email or Phone Number] within 7 days of receiving the defective product.
- Provide your order number and a detailed description of the defect.
- Our team will assess the issue and guide you through the return process if a replacement is deemed necessary.

**2. Returns and Refunds for Digital Locks:**

We understand that purchasing a digital lock can be a significant investment. Therefore, we offer a refund policy for digital locks under specific conditions:

**2.1 Refund Eligibility:**
- You are eligible for a refund within 7 days from the day of purchase.
- The digital lock must be in its original, unopened packaging and in unused, pristine condition.
- You must provide the original receipt or proof of purchase.

**2.2 Refund Process:**
To initiate a refund for a digital lock, please follow these steps:

- Contact our Customer Support team at [Customer Support Email or Phone Number] within the 7-day period.
- Provide your order number and a brief reason for the refund request.
- Our team will guide you through the return process.

**2.3 Refund Completion:**
- Once we receive the returned digital lock and verify its condition, we will process your refund.
- The refund will be issued to the original payment method used for the purchase.
- Please allow 7-14 business days for the refund to be reflected in your account.

**3. Contact Information:**

If you have any questions or need assistance with our Return and Refund Policy, please don't hesitate to contact our Customer Support team:

- Email: [Customer Support Email]
- Phone: [Customer Support Phone Number]

**4. Changes to the Policy:**

Best D-Lock reserves the right to amend or update this Return and Refund Policy from time to time. Any changes will be effective immediately upon posting the updated policy on our website.

By making a purchase from Best D-Lock, you agree to abide by this Return and Refund Policy. We value your satisfaction and strive to provide you with the best products and service. Thank you for choosing Best D-Lock for your security needs.

**Best D-Lock Shipping and Installation Information:**

At Best D-Lock, we are committed to ensuring a seamless and secure experience for our customers when it comes to shipping and installation of our products. Below are the details of our shipping and installation process:

**1. Shipping Timeframe:**
- After you make a purchase, please allow 5 to 7 working days from the date of purchase for your Best D-Lock product to be delivered to your designated address. We strive to deliver your order promptly to minimize any inconvenience.

**2. Installation Notification:**
- Our Best D-Lock Pro Team will contact you at least 1 day before the scheduled installation date. This communication is to confirm the installation appointment and ensure that you are prepared for the installation process.

**3. Alteration of Door:**
- Depending on the design and make of your door, some alterations may be necessary to ensure the proper installation and functioning of your Best D-Lock product. Our professional installation team will assess your door and make any required adjustments to ensure a secure fit.

**4. Installation Check:**
- After the Digital Lock is installed, our Pro Team will conduct a thorough check to ensure that the lock is fully functional and ready for use. We take great care to ensure that your lock operates smoothly and securely.

**5. Lock Permanence:**
- It's important to note that once the Digital Lock is installed and confirmed to be in good working condition, it cannot be removed without the risk of causing damage and potential defects to the door and the lock itself. Therefore, please ensure that you are fully satisfied with your lock selection and its placement before installation.

- Best D-Lock will not be held responsible for any damage or defects that may occur if there is a need to remove the lock after installation.

We are dedicated to providing you with the highest level of service and security. If you have any questions or concerns about our shipping and installation process, please feel free to contact our Customer Support team at [Customer Support Email or Phone Number]. We are here to assist you and ensure your satisfaction with our products and services.